Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, we will only replace goods that have been damaged while in transit or item or items are deemed to be defective in anyway e.g. original colour as per online brochure, disfiguration or items missing. All fragrance bottles must be returned unopened and unused.
• Please click on the button “return” to fill the fields and register your request or contact within 24 hours to our customer care at: contact@lampeberger.net.au all the indication for the return will be emailed to you within 48 hours.
• Please read carefully our return policy to ensure you can proceed with your request as quick as possible.
All returns should be sent back to us within 7 days in their original packaging provided and in perfect condition.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item, which is damaged, please contact us immediately within 24 hours.
When returning lamps please note that all accessories, burner, funnel, stopper and top have to be returned.
If your item is faulty (i.e. received damaged, porous bottle, metallic neck not set properly or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our customer care team: contact@lampeberger.net.au